Because of its commitment to providing the latest in Data Center technology, MSG Services continues to be an industry leader in merchandising support for the retail and vendor community.

Using our own Call Center proprietary software developed “in-house”, running on Microsoft Windows Servers, our data center is the envy of the industry.

And, since our software utilizes an SQL compliant database, it is fully integrated with our advanced CRM (Customer relationship management) software.

As a result, you benefit because our Data Center
• Maintains and monitors Our Call Center activity
• Provides expansive Call Center reporting, digesting all call activity
• Insures Secure Remote Access for authorized users
• Allows use of EDI for expedited and efficient processing of Purchase Orders
  and Invoices
• Guarantees a highly secure environment behind the latest Firewall technology
• Utilizes Microsoft’s Windows Server solutions with real-time updates
• Makes easy provision for integration of images and parts schematics with our
  Call Center software
• Facilitates the use of Fax over IP and Auto Email directly from our Call Center
  solutions
• Provides smart, customizable software solutions for each and every of our
  unique customers’ requirements
• Has the ability to build “custom rules” based on customer / part / call situation
• Allows use of software Portals; that is, each operator can have a customized
  dashboard that provides access to commonly performed tasks
• Includes Inventory control tracking with a variety of schemas based on the most
  sophisticated processes
• Produces an advanced EOQ inventory level management function
• Is designed for Powerful management tools that provide the customer with
  information necessary for profitability and product service maintenance
• Integrates software tracking with all carriers, calculating the right shipping charges,
  produce correct shipping labels and tags
• Allows for easy inquiry to current shipping status and shipping history
• And More!