Adding Value to Your Merchandising Programs

Our Service Makes the Difference,
Insuring Your Continued Success

We Are Two (2) Businesses, Under One Roof

#1 After Sales Customer Services for Retailer/Vendor

Customer Services include:
Call Center for product inquiries for parts, assembly and installation questions
Part shipments direct to customer’s home or retailer.
Fast Facts
Every call is recorded and weekly reporting is available for each product or inquiry
  showing the nature and action taken for each call.
Parts are shipped within 24 hours of receipt of the order.
Parts are shipped by the lowest freight cost method available.
Dedicated toll free number available to place on your product’s owners manual,
  carton and web site.
Email address unique to your business for direct parts requests.
MSG offers a turn key program in monitoring parts inventory and placing parts orders
  directly with the vendor contact to in maintaining a constant flow of parts shipments.
Benefits
Representing the product and retailer/vendor with a friendly and professional voice
  with all the product information at hand.
Reduce product returns to the retailer which in turn is charged back to the vendor.
  Defective rates are kept to a minimum.
Enhance retailers/vendors brands by having in place a dedicated After Sales
  Customer Service program in place.
Excellent service in today’s competitive retail/vendor environment offers the
  consumer a clear choice on the retailer and vendor products he will shop
  and purchase.
Customer satisfaction and loyalty is greatly increased with a solid customer service
  program in place.
Early detection of possible defects in the product, packaging,owners manuals details
  and other can be reported more quickly.
Other
Automatic Call Distribution {ACD} offers low on-hold times and quick response by our
  operators.
Operators have all the product info on their screens for ready access
In most cases, product samples are on site for on hands training with assembly and
  installation issues
Product knowledge training is top priority for customer service operators.
Co-owners have 50+ years of home center and customer service experience. We
  can help you develop your customer service programs for your specific product line.

#2 Specialized Warehouse and Consolidation Services

3rd Party Logistics
Consolidation – Receive shipments of displays/POP material from multiple locations
  and Pick-Pack-Ship to one location for product line resets and new store setups.
Desginated shipment are readily identified at store location to reduce setup time,
  insure accurate display sets and reduce reships of misplaced displays.
Container breakdown – Direct or cross dock shipments direct to retailer, internet
  fulfillment, special order items and others such as nested items on containers
  that need to be separated, boxed and shipped.
Consolidation location for product line returns for repair or disposition.
Inventory backup for direct import programs.

With our “know-how” and hands on approach for every project, our commitment is to do the job right and on time!

Click here to contact us today.