Call Center Support

Adding Value to Your Merchandising Programs

Insuring Your Continued Success

Our call center is staffed with highly skilled individuals that have been trained on the technical support aspects of your products.

Consumers make hundreds of phone calls to our call center each day. These calls consist of a variety of topics relevant to the care, use and maintenance of items which have been purchased by your retail customer base. If need be, part shipments are made direct to your customers' home or the retailer.

A typical call may be for a request for missing parts, instructions on assembly, help with installation, questions about how best to affect repair, or a variety of other topics. All calls are handled promptly and with an emphasis on customer care to foster good will.

Every call is recorded and a weekly activity report is available for each product or inquiry which lists the nature and action taken for each call. Automatic Call Distribution {ACD} offers low on-hold times and quick response by our trained operators. Operators have all your product information on their computer screens for ready access.

Our dedicated, toll free number is available to place on your product owners' manuals, cartons and web sites.

The intent of our call center operation is to maximize your good relationship with your client base, always with the idea that good customer relations guarantee continued sales of your products. As an ancillary benefit, incoming calls provide an early detection of possible defects in the product, packaging, owners' manuals details, and problems with installations, all which can be addressed more quickly.